Welcome to Birkin Containers! Our Shipping Policy outlines the terms and conditions governing the shipment of products purchased through our website. By making a purchase or using our services, you agree to the terms set forth in this policy. If you disagree with these terms, please refrain from using our website and services.
1. General
We are the operators of www.birkincontainers.com, referred to as “we” or “us.” By placing an order through our website, you agree to the terms outlined below. These terms ensure clarity and set expectations for both parties regarding shipping and delivery.
- Subject to Stock Availability: While we strive to keep accurate stock counts on our website, there may be occasional discrepancies. If a product is out of stock, we will notify you and provide details about backordered items.
2. Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of your order. The final shipping cost will be collected at the time of purchase.
3. Returns
3.1 Returns Due to Change of Mind
We accept returns for change of mind within 30 days of receiving the product. To be eligible for return, items must be unused, in their original packaging, and in resellable condition. Return shipping costs are the responsibility of the customer.
Once we receive and accept the returned items, we will process your refund as store credit. Refunds will only cover the value of the goods returned and will not include shipping costs.
3.2 Warranty Returns
If you wish to make a warranty claim, it must be submitted within 90 days of receipt. Return shipping costs for warranty claims are the responsibility of the customer but will be reimbursed once the claim is approved.
Upon receiving the returned item for warranty evaluation, we will process the claim within 7 days. You can choose from a refund to your original payment method, store credit, or a replacement item (subject to availability).
4. Delivery
4.1 Domestic Transit Times
Domestic orders typically arrive within 2-7 business days.
4.2 International Transit Times
International shipments usually take 4-22 days, depending on the shipping provider.
4.3 Dispatch Time
Orders are generally dispatched within 2 business days after the order is placed.
4.4 Address Changes
You may change the delivery address before your order has been dispatched. Once the order has shipped, we cannot modify the delivery address.
4.5 P.O. Box Shipping
We can ship to P.O. boxes, but only via postal services.
4.6 Military Address Shipping
Orders to military addresses will be shipped using USPS.
4.7 Out of Stock Items
Items that are out of stock will be shipped once they are available.
4.8 Delivery Delays
If your order exceeds the estimated delivery time, please contact us for assistance.
5. Tracking Notifications
You will receive tracking information via email so you can monitor the progress of your shipment based on updates from the shipping provider.
6. Damaged Parcels
If a parcel arrives damaged, please reject the package if possible. If you’ve already received a damaged parcel, contact our customer service team as soon as possible.
7. Duties & Taxes
7.1 Sales Tax:
Sales tax will be applied to the total price displayed at checkout, where applicable.
7.2 Import Duties & Taxes:
Import duties and taxes are prepaid and included in your total purchase cost.
8. Cancellations
You may cancel your order prior to dispatch. Once an order has been dispatched, refer to our return policy for further details.
9. Insurance
All shipments are insured for loss or damage according to the courier’s stated value.
10. Customer Service
For any questions or assistance, please reach out to us at:
- Email: [email protected]
- Phone: +1 (870) 202-6460
We’re here to help and ensure your experience with Birkin Containers is seamless and satisfactory.